Refund Policy

Refund Policy

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied with your purchase, we offer a refund or exchange within 28 days of the purchase date.

To be eligible for a refund or exchange, the item(s) must be in new, unused condition and in the original packaging. You will be responsible for any shipping or handling fees associated with the return or exchange, unless the item(s) arrived damaged or defective.

To initiate a refund or exchange, please contact our customer service team at info@concordeaus.com.au with your order number and reason for the return or exchange. We will provide you with instructions on how to proceed.

Once we receive the returned item(s), we will inspect them and process your refund or exchange within 10 business days. Refunds will be issued to the original payment method, and exchanges will be shipped to you at no additional cost.

Please note that some items may be subject to a restocking fee, and we reserve the right to deny a refund or exchange if the item(s) do not meet our return policy requirements.

If you have any questions or concerns about our refund policy, please contact us at info@concordeaus.com.au